Case Study techstack: Python

Cloud-Based Process Automation Platform Case Study

Introduction  

Our client, a startup company, approached us with the goal of developing a SaaS-based online portal that would allow their customers to access their services from anywhere in the world. The client’s primary objective was to create a cloud-based platform that would automate their business processes and improve their customer engagement. They wanted a user-friendly and scalable solution that would enable them to manage customer data, invoicing, and service delivery from a single location.  

Technologies
  • Python Django Framework (Webapp)
  • Flutter (iOS and Android Mobile App)
  • MySQL Database
  • Fabrick Js with private blockchain code
Platforms
  • IOS
  • Android
  • Website

Notable Milestones

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Goals

  • Automate client’s business processes 
  • Improve customer engagement with a user-friendly and scalable solution 
  • Deliver a high-quality, customized SaaS-based online portal that meets client’s needs and exceeds expectations 

Strategy

  • Conduct thorough analysis of client’s business model, market and competition before starting development. 
  • Work closely with the client to refine the design and ensure it meets their needs. 
  • Follow agile methodologies and collaborate closely with the client to ensure timely delivery within budget. 
  • Implement security measures to protect customer data and prevent unauthorized access.

Outcomes

  • 25% increase in bookings  
  • Increased customer engagement    
About

Project Highlights

  • Our team designed and developed a customized SaaS-based online portal that met the client’s business needs and objectives. 
  • The portal provided the client with a cloud-based platform for automating business processes and improving efficiency. 
  • We collaborated closely with the client throughout the development process to ensure that the portal met their requirements and expectations. 
  • We ensured that the portal was responsive and mobile-friendly to accommodate a range of devices. 
  • We developed a scalable architecture to accommodate future growth and changes to the client’s business needs.

Our Client

Our client did not have any online portal or mobile app for service provider and commercial facility for properties. He was looking for a custom solution for his business with a user-friendly interface and easy-to-use dashboard for managing customer data.  

Client Requirement

  • SaaS based online portal for automating business processes 
  • Mobile app to attract more users to the business  
  • Improving business efficiency 
Solution

Proposed Solution to fix operational process

To meet the client’s requirements for a SaaS-based online portal, we developed a customized solution that provided a cloud-based platform for automating business processes and improving efficiency. We worked closely with the client to identify key features that the portal needed to include, such as a user-friendly interface, payment gateway, and dashboard for managing customer data. We then designed and developed a responsive and mobile-friendly portal that met these requirements and provided an intuitive user experience. 

Why we chose this solution: We chose this solution because client was looking for increased bookings via portal and mobile app.

1

We chose to develop a customized SaaS-based online portal because it provided the client with a cloud-based platform for automating business processes and improving efficiency.

2

This solution met the client’s requirement for a centralized platform for managing customer data, invoicing, and service delivery.

3

In addition, a SaaS-based solution is more scalable and flexible than traditional software solutions, allowing for easier updates and adjustments as the client’s business needs evolve.

4

We also incorporated security measures into the portal to protect customer data and prevent unauthorized access.

Key Features

Features

  • 01. Customer data management

    The portal provides a centralized location for managing customer data, including contact information, payment history, and service requests.

  • 02. Dashboard

    The portal includes a dashboard that provides an overview of key metrics and allows the client to monitor and manage their business operations from a single location.

  • 03. Security

    The portal includes security measures to protect customer data and prevent unauthorized access.

  • 04. Scalable architecture

    The portal is designed with a scalable architecture that can accommodate future growth and changes to the client's business needs.

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Benefits of Hospitality Website

Our SaaS-based online portal and mobile app provide the client with numerous benefits, including increased efficiency, improved customer engagement, greater accessibility, scalability, and data security. By providing a centralized platform for managing customer data, invoicing, and service delivery, the portal and mobile app streamline the client’s business operations, reducing costs and increasing efficiency.  

The user-friendly interface, online payment gateway, and mobile accessibility also enhance the customer experience, improving customer engagement and loyalty. In addition, the scalable architecture allows the client to easily adapt to future growth and changing business needs. Finally, the portal and mobile app include security measures to protect customer data, ensuring that the client’s data is secure and compliant with regulations. These benefits ultimately lead to improved efficiency, customer satisfaction, and business growth for the client. 

The Result

The client was happy as he got an increase in sales and customer engagement from the first month itself.